Benefits and limitations of deploying generative AI tools

BIP.Monticello recently attended the ChatGPT and Generative AI for CX: Hype, Reality, What to Know and Do webinar. The webinar showed how advancement in Generative Pre-trained Transformer (GPT) technology can help people working in Customer Experience (CX) roles and the exciting capabilities of OpenAI’s ChatGPT. ChatGPT can engage in conversations and provide answers within the context of what has been discussed. It can communicate in different styles, tones, languages, and formats, depending on how the user prompts it. ChatGPT excels at producing answers that are pithy and understandable.

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Using Data Analytics to Improve Business Decision Making

Banking and financial service leaders face insurmountable business challenges that often require care, attention, nuanced thought, and insightful decision making. Data analytics can assist to tackle any business decision that requires prudent action. Whether trying to answer questions, detect trends, allocate capital, or extract insights, without proper data analytics, any decision maker is flying blind.

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