A 2017 study published by Pew Research Center found that a quarter of private sector employees did not have access to employer-sponsored retirement saving programs. CEOs and C-suite executives have named as top reasons for not providing a retirement plan a lack of familiarity with trends and plans within the retirement sector, as well as a lack of organizational resources to plan and execute.
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How Artificial Intelligence Is Improving Customer Service
Artificial Intelligence (AI) is revolutionizing customer service in the banking industry and transforming how companies operate and interact with their customers, especially within the banking sector. AI-powered solutions allow companies to deliver personalized, efficient, and accurate service to their customers, ultimately leading to higher levels of customer satisfaction and loyalty. Through the use of chatbots, machine-learning algorithms, voice recognition technologies, and other advanced AI technologies
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Cloud Computing & Transformation in the Financial Services Industry
Computing delivers software applications, data storage, and increasingly on-demand transaction processing from data centers, via the Internet or the cloud. In today's rapidly evolving digital landscape, businesses across industries are harnessing the power of cloud computing to drive innovation and transformation. The financial services industry, known for its investment in technology and being an early adopter of enterprise computing, is increasingly embracing the cloud as a catalyst for operational excellence and customer-centricity.
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AI/ML: A Glimpse into the Future of Testing
Artificial Intelligence (AI) and Machine Learning (ML) have gained significant attention due to their disruptive potential across industries. In the context of software testing, AI/ML can enhance testing methodologies and processes to achieve more effective and efficient results. AI continues to enter domains previously reserved for human skills and the results have been staggering. Machine Learning (ML), a subset of AI, further enables systems to learn and improve continuously through the application of algorithms.
Read MoreBenefits and limitations of deploying generative AI tools
BIP.Monticello recently attended the ChatGPT and Generative AI for CX: Hype, Reality, What to Know and Do webinar. The webinar showed how advancement in Generative Pre-trained Transformer (GPT) technology can help people working in Customer Experience (CX) roles and the exciting capabilities of OpenAI’s ChatGPT. ChatGPT can engage in conversations and provide answers within the context of what has been discussed. It can communicate in different styles, tones, languages, and formats, depending on how the user prompts it. ChatGPT excels at producing answers that are pithy and understandable.
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Impact and changes in business and tech investment in FSI from the banking crisis
The US economy got off to a rough start in Q1 from the increases in the benchmark federal funds rate by the Federal Reserve to curb persistent inflation. The approval of another quarter-point interest rate in the May FOMC meeting marked the central bank’s tenth consecutive rate hike in 14 months.
The fastest rate-raising cycle in 40 years, unhedged interest rate and market risks, and fear of contagion contributed to the recent collapses
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